Top Services

Mail

Computing Services offers staff and students access to the university’s official Mailing platform accessible via http://webmail.must.ac.ug

All staff enrolled at the university are entitled to this email address and are expected to use it for university related email communication. Inquiries for this may be forwarded to helpdesk@must.ac.ug

Students are provided with a university email address forever as a communication link with the university even after completion of their studies at MUST

University Web Domain Services

The Computing Services Unit manages and controls the university’s presence on the World Wide Web. This includes the main university website as well as a number of other websites for faculties, institutes, departments and events all lying under the university’s web domain of must.ac.ug

Network and Connectivity Access

Access for students and staff to LAN and internet services is provided through cabled internet services in Staff offices and Student Computer rooms and labs and through the university’s Wireless network cloud for both staff and students using the university’s active directory usernames and passwords.

eLearning Web Platform

Access is provided to all students and staff to the university’s web-based elearning management platform to enable the online interactively of lecturers and students. Lecturers are able to share academic content with students, provide simple assessment tools and continuously engage with students.

Servers and Data

Computing Services provides university departments and research initiatives access to a number of server related services which include;

  • Webhosting

  • DNS services

  • Data Backup

IT Help Desk

The unit provides a help desk facility: faults are either resolved immediately or recorded and made available to the appropriate staff. The Help Desk also disseminates information that could be useful to users like virus alert messages.

The help desk can be reached via helpdesk@must.ac.ug

Consultation and Project Management Services

The unit provides consultancy and advice on IT Project Strategy and implementation for University Departments and external organisations associated with the University.

In addition the unit provides Purchasing Support, Business Continuity and Resilience strategy development, and watch for new technologies.

Internet Service Provision

The university finally connected to the Research and Education Network of Uganda (RENU) network in September 2014. This was done under the auspices of the Africaconnect Project under the Ubuntunet Alliance. Under this the university also implemented its Last mile connection to the National Information Technology Authority-Uganda (NITA-U) point of presence in Mbarara town and effectively connected the university to the National Backbone Infrastructure/e-Government Infrastructure (NBI/EGI). This is seen as the greatest opportunity for the university to access high speed internet connectivity in the medium and long term

Student ICT Computing Facilities

The university currently has a number computer rooms spread out across the different faculties/institutes and the library. The rooms collectively provide internet connected computers for students access.

The unit periodically services, maintains, upgrades and repairs the facilities in these labs. The unit evaluates software application proposals in conjunction with teaching and academic staff. There is an annual update of software in Labs to agreed timetable, including consultation. The team also manages software site licenses for the University.

 

This is addition to the several personal laptops, mobile and handheld devices which students use through access to the university’s wireless internet service

Optic Fiber Network Backbone

In 2009, the university implemented and launched its internal network optic fiber backbone. This provided centralized connectivity of its major building blocks and in effect provided the university with a single Local Areas Network (LAN) and a single internet gateway as opposed the previous situation where there were a number of segmented LANs each with their own internet connection contracts and budgets.

This network backbone consolidated the provision of internet access to the university and it was from then on that university contracted a single internet service provider.